What Should Happen?

No question here. She should get a full refund. A store should not be able to order something completely different without first contacting the original buyer. The store should have contacted the buyer and voiced their concerns, but should never have ordered a different dress without her approval. That's deceptive and in my mind illegal. Let's say you went to the Toyota/Lexus dealer and you asked them to order a Lexus LS for you. You leave and go home excited about the car you're getting. The dealership then decides that you might not look good in the car and that it won't work for you, so they decide to give you a Toyota Corolla. Then when you come back, they give you a car that you didn't even order. What a nightmare!? I can't believe the bridal shop felt they could make that decision without first contacting the buyer. This is terrible.

I agree. she paid for something and the store agreed to fulfill the terms of the purchase at the time of the transaction.

What the store did was illegal. She can get a full refund and then some if she goes to small claims court.

Ok the store ordered another dress without her permission stating that the one she wanted "wouldn't work for someone her size". That is plan discrimination against someone because of size and I'm pretty sure illegal. has she pointed this out to them and gotten them charged?

She didn't get what she paid for. Who do these people think they are? $25 is an insult. I say if she does not get a full refund she should take them to small claims court.

That's what small claims court is for.

The Bridal industry is a rip off. They are starting to make used car salesman look legitimate.

The store didn't deliver the dress the client ordered. That is total bait-and-switch.

this is crazy ...its even ridicules that it has become a poll....so who ever didnt vote for a full refund is full of it...so you go buy a mercedes benz and once you pay for it they deliver a kia??? you would not want a full refund? same thing idiots

That's a horrible story. A store could offer advice, but not make the decision for someone and expect them to pay for it. As someone getting married next year, I will be sure not to go to Ultimate Bride and I will be telling my friends this storry as well.

Of course they should refund the money. If they don't, this is one of the things small claims court is for.

I voted for the full refund, but she should also be compensated for being insulted by the staff. They intentionally replace the requested product with one that's hard to distinguish, and then they have the nerve to tell the bride that she wouldn't look good in that, making her cry and run out of the store. This is the BRIDE we're talking about here! They are extremely lucky that she is requesting a half refund and not going to small claims for the full amount plus emotional distress.