The person you spoke to was rude or unprofessional 8% (382 votes)
You're forced to go through repetitive or irrelevant steps to get help 11% (534 votes)
The self-service system was difficult or impossible to use 6% (275 votes)
The quality of the service is inconsistent, and you never know if you will get good or bad service 6% (275 votes)
The person you spoke to was incompetent, or wasn't trained properly 11% (504 votes)
The company refused to admit making a mistake, even when there's obviously a problem 8% (397 votes)
You had to wait too long to talk to a person 7% (321 votes)
When you have to call more than once for the same problem, you have to start over from the beginning each time. The company doesn't keep good enough records of your earlier calls. 12% (574 votes)
The person you spoke to didn't have the authority to help you 7% (308 votes)
The company made it difficult to find the right options to be transferred to a person 7% (324 votes)
The customer service representative won't transfer you to a supervisor when asked 7% (310 votes)
The company doesn't do things it promised to do, like fix a problem, issue a credit, follow up with you, etc. 11% (521 votes)
