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For a company to provide you good customer service over the phone, which of these factors do you think are most important (you may choose more than one):



Be courteous, polite, and professional

Handle your question or problem on the first call

If you have to call more than once for the same problem, be able to talk to the same person each time

Keep the total call as short as possible

Follow up (if needed) to let you know that your problem was solved

Do more to help than you expected

Provide an easy-to-use self-service option (where possible)

Be willing to transfer your call to a supervisor if the agent isn't helping

Make it easy for you to reach a live person (if necessary)

Wait only a short time to talk to a human (if needed)

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http://consumerist.com/tag/polls/?i=368153&t=what-are-the-most-import...

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Poll Author

Gawker Media is an online media company founded and owned by Nick Denton based in New Yo...

View My Previous Polls

My Website



http://www.gawker.com

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