For a company to provide you good customer service over the phone, which of these factors do you think are most important (you may choose more than one):
Be courteous, polite, and professional
Follow up (if needed) to let you know that your problem was solved
Keep the total call as short as possible
Do more to help than you expected
Be willing to transfer your call to a supervisor if the agent isn't helping
If you have to call more than once for the same problem, be able to talk to the same person each time
Provide an easy-to-use self-service option (where possible)
Handle your question or problem on the first call
Wait only a short time to talk to a human (if needed)
Make it easy for you to reach a live person (if necessary)
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