You are so right. I have been in retail over 30 years. Try customers walking in your shop glued to phone, and you can't even greet them, or explan layout of store, because that would rude to interrupt someone on the phone. This goes both ways. I do not understand companies who do not know how to train employees, about customer service, or hiring employees that you can't speak understandable english. It's so easy to tell a caller, I would like to aswer your questions but at this time we are so busy , May I get your name and number and call you when I have a free moment, to explain to your satisfaction all your questions ? That works like a dream for me.
yolanda
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