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What is the main change in your customers’ behaviour that you have noticed in the downturn? (Poll Closed)

More impatient e.g. expecting a faster response 10% (3 votes)

More vocal e.g. more ready to complain about poor customer service 7% (2 votes)

Expecting greater value for money 37% (11 votes)

Expecting a more personalised service 3% (1 votes)

Taking longer to make buying decisions 30% (9 votes)

More ready to switch to a competitor 10% (3 votes)

Expecting you to be at hand round the clock 3% (1 votes)

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Total Votes: 30



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