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What is the most important part of customer service? (Poll Closed)

Politeness 12% (7 votes)

Promptness/speed 12% (7 votes)

Knowledge of product 7% (4 votes)

Body language 0% (0 votes)

Appearance 0% (0 votes)

Personality 0% (0 votes)

Approachability 3% (2 votes)

Going beyond the call of duty 15% (9 votes)

Knowledge of my needs 19% (11 votes)

Willingness to help 20% (12 votes)

Responsiveness 12% (7 votes)

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Total Votes: 59



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1 Comments
2008-10-26 06:40:28 ET

Honesty?

That's quite important. I'm sure BT have heard of it.


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